FAQ
Q: Are Brianna’s Organics products 100% natural?
A: Yes! All of our products are made with high-quality, natural ingredients sourced from trusted suppliers. We do not use sulfates, parabens, silicones, or harsh chemicals.
Q: Are your products safe for all hair types?
A: Absolutely. Our formulas are designed to work on all textures and curl patterns — from straight to coily — and are especially beneficial for dry, damaged, or chemically treated hair.
Q: Are your products vegan and cruelty-free?
A: Yes. We never test on animals and do not use any animal-derived ingredients in our formulations.
Q: How long does it take to see results?
A: Most customers notice softer, healthier hair within 2–4 weeks of consistent use. Growth results may take 4–8 weeks depending on your hair’s condition and routine.
Q: How long does shipping take?
A: All orders are processed within 3–5 business days. Once shipped, U.S. orders typically arrive within 2–5 business days. You’ll receive a tracking number once your package is on its way.
Q: Do you offer international shipping?
A: Not yet — but we’re working on it! Right now, we only ship within the United States.
Q: My package says delivered, but I haven’t received it. What should I do?
A: Please double-check with neighbors, family members, or your local post office. If it still hasn’t arrived within 48 hours, email us at briannaorganics@gmail.com with your order number so we can help.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Shop Pay, and Apple Pay.
Q: Can I cancel or change my order after placing it?
A: Orders can only be canceled or updated within 24 hours of purchase. After that, we start processing immediately to ensure fast shipping.
Q: What is your return policy?
A: Due to the nature of our handmade products, all sales are final. However, if there is a problem with your order (such as damage or receiving the wrong item), please contact us within 24 hours of delivery and we’ll make it right.
Q: How should I store my products?
A: Keep them in a cool, dry place away from direct sunlight to preserve their freshness and potency.
Q: Can I use Brianna’s Organics products on children?
A: Yes, our products are gentle and safe for children ages 2 and up. For infants or toddlers, we recommend consulting with a pediatrician first.
Q: Can I use the oil and butter together?
A: Definitely! Layering products is a great way to lock in moisture. Start with the oil on damp hair, then follow with the butter or cream for maximum hydration and growth support.