FAQ
Q: Are Brianna’s Organics products 100% natural?
A: Yes! All of our products are made with high-quality, natural ingredients sourced from trusted suppliers. We do not use sulfates, parabens, silicones, or harsh chemicals.
Q: Are your products safe for all hair types?
A: Absolutely. Our formulas are designed to work on all textures and curl patterns — from straight to coily — and are especially beneficial for dry, damaged, or chemically treated hair.
Q: Are your products vegan and cruelty-free?
A:We are proudly cruelty-free. Vegan status varies by product, so please review each product’s complete ingredient list before purchasing.
Q: How long does it take to see results?
A: Results vary depending on your hair’s condition, routine and consistency. Many customers report improvements in moisture, softness and manageability with consistent use. Healthy hair growth and length retention require patience and a complete haircare routine.
Q: How long does shipping take?
A: Orders placed before 4 PM EST are typically processed the same business day. During restocks and high-volume periods, processing may take 1–3 business days. Carrier delivery times begin after your order has been processed.
Q: Do you offer international shipping?
A: Yes! Brianna’s Organics currently offers international shipping to select countries. Shipping rates and delivery times may vary depending on your location.
Q: My package says delivered, but I haven’t received it. What should I do?
A: Please double-check with neighbors, family members, or your local post office. If it still hasn’t arrived within 48 hours, email us at briannaorganicshelpdesk@gmail.com with your order number so we can help.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Shop Pay, and Apple Pay.
Q: Can I cancel or change my order after placing it?
A: Orders can only be canceled or updated within 24 hours of purchase. After that, we start processing immediately to ensure fast shipping.
Q: What is your return policy?
A: Due to the nature of our handmade products, all sales are final. However, if there is a problem with your order (such as damage or receiving the wrong item), please contact us within 24 hours of delivery and we’ll make it right.
Q: How should I store my products?
A: Keep them in a cool, dry place away from direct sunlight to preserve their freshness and potency.
Q: Can I use Brianna’s Organics products on children?
A: Our formulas contain botanical ingredients and essential oils. Always perform a patch test and consult your child’s pediatrician before use.
Q: Can I use the oil and butter together?
A: Definitely! Layering products is a great way to lock in moisture. Start with the oil on damp hair, then follow with the butter or cream for maximum hydration and growth support.