Return and Refund Policy

Last updated: August 25, 2026

At Brianna’s Organics, we carefully prepare and inspect every order before shipment. Please review this Return and Refund Policy before completing your purchase.

By placing an order through our Website, you acknowledge and agree to the terms outlined below.

All Sales Are Final

Due to the personal-care nature of our products and for hygiene and safety reasons, all sales are final.

We do not accept returns or exchanges for reasons including:

• Change of mind

• Personal preference

• Dislike of a product’s scent, texture, color, or consistency

• Accidentally ordering the wrong product

• Ordering the wrong quantity

• Normal variations in products made with natural ingredients

• Failure to review the product description or ingredient list before purchasing

• Products that have been opened, used, altered, or improperly stored

Natural ingredients may cause slight differences in color, scent, texture, or consistency between batches. These normal variations do not mean that a product is damaged or defective.

This final-sale policy does not prevent customers from contacting us about products that arrive damaged, defective, incomplete, or incorrect.

Damaged, Defective, Incomplete, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us at briannaorganicshelpdesk@gmail.com within seven calendar days of the delivery date.

Your email must include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs or videos of the affected product

• Clear photographs of the shipping box or mailer

• A clear photograph of the shipping label

• Photographs of any leaking, broken, missing, or incorrect items

Please keep the affected product, original packaging, shipping materials, and shipping label until your request has been reviewed and resolved.

After reviewing the information provided, Brianna’s Organics may offer an appropriate:

• Replacement

• Store credit

• Partial refund

• Full refund

The resolution provided will depend on the circumstances, product availability, supporting documentation, and applicable law.

Submitting a request does not automatically guarantee a replacement or refund.

We reserve the right to deny requests that:

• Are submitted more than seven calendar days after delivery

• Do not include sufficient photographs or documentation

• Concern a product that has been substantially used, altered, discarded, or damaged after delivery

• Result from improper use or failure to follow storage instructions

• Concern a normal variation in color, scent, texture, or consistency

• Appear fraudulent, misleading, or abusive

Missing Items

If an item is missing from your delivered order, contact us within seven calendar days of delivery.

Please provide your order number, photographs of everything received, the shipping packaging, and the shipping label.

We will review our order and fulfillment records before approving a replacement, store credit, or refund.

Lost Packages

If tracking has not updated for an extended period or your package appears to be lost while in transit, please contact the shipping carrier and email us at briannaorganicshelpdesk@gmail.com.

We will provide reasonable assistance with locating the package or submitting an eligible carrier claim. Additional information or documentation may be required.

A package is not considered lost solely because tracking has not updated for several days. Carrier investigations and claim-processing times may vary.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please complete the following steps:

• Confirm that the shipping address on your order is correct

• Check your mailbox, porch, side doors, garage, and surrounding delivery areas

• Ask members of your household

• Check with neighbors

• Contact your apartment office, building management, front desk, or mailroom

• Contact the shipping carrier for delivery confirmation

• Allow up to two business days in case the package was marked delivered prematurely

If the package remains missing, email us with your order number and any information provided by the carrier.

Brianna’s Organics is not responsible for packages that are lost or stolen after confirmed delivery to the correct address. However, we will review each situation using the available tracking information and documentation.

Shipping Protection

Customers may have the option to purchase Shipping Protection during the ordering process.

Orders that include Shipping Protection will be reviewed according to the terms, eligibility requirements, deadlines, and documentation requirements associated with the protection purchased.

Shipping Protection may provide coverage for qualifying packages that are:

• Lost in transit

• Damaged during transit

• Stolen after confirmed delivery

Coverage is not automatic, and all claims are subject to review.

Shipping Protection does not cover issues caused by:

• An incorrect or incomplete shipping address provided by the customer

• Refusing a delivery

• Failure to retrieve a package

• Unpaid customs duties or import fees

• Fraudulent or misleading claims

• Claims submitted outside the required reporting period

Customers must cooperate with reasonable claim-verification requirements.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

Brianna’s Organics is not responsible for packages that are delayed, lost, delivered incorrectly, or returned because the customer provided an incorrect or incomplete address.

Address-change requests must be emailed to briannaorganicshelpdesk@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has been submitted, processed, or shipped.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the package can be resent.

Original shipping charges are nonrefundable unless the delivery issue resulted from an error made by Brianna’s Organics.

Refused and Undeliverable Packages

Packages may be returned to us because of:

• An incorrect or incomplete address

• Failed delivery attempts

• Refusal by the recipient

• Failure to retrieve the package

• Unpaid customs duties or import fees

• Other carrier or delivery issues

If a package is returned to us, we may contact the customer regarding reshipment.

The customer may be required to pay additional shipping charges before the order is resent. Original shipping charges and customs-related fees are generally nonrefundable unless otherwise required by law.

Refusing a package does not automatically qualify an order for a refund.

International Orders

International customers are responsible for customs duties, import taxes, brokerage fees, handling charges, and other fees imposed by the destination country.

We do not issue refunds because a customer:

• Refuses to pay customs or import charges

• Experiences a customs delay

• Refuses an international delivery

• Provides an address that cannot accept the package

• Fails to retrieve the package from customs or the carrier

If an international package is returned to us, any approved refund may exclude original shipping charges, customs charges, carrier fees, and return-to-sender costs.

Order Changes and Cancellations

Please review your products, quantities, shipping address, and billing information carefully before submitting your order.

Cancellation or order-change requests must be emailed to briannaorganicshelpdesk@gmail.com as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has been submitted. Once an order has entered processing or has shipped, it cannot be canceled.

If an approved cancellation is completed before fulfillment, the refund will be returned to the original payment method.

Unavailable or Unfulfilled Products

If we are unable to fulfill an item you purchased, we will notify you and issue a refund for the unavailable item to the original payment method.

If only part of an order is unavailable, the remaining available products may still be processed and shipped.

Refund Processing

Approved refunds are issued to the original payment method used at checkout.

After a refund is issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Brianna’s Organics does not control financial-institution processing times.

Original shipping charges, express-processing charges, Shipping Protection charges, customs duties, and other service fees are nonrefundable unless:

• The charge resulted from an error made by Brianna’s Organics

• The applicable service was not provided

• A refund is otherwise required by law

Chargebacks and Payment Disputes

Please contact us at briannaorganicshelpdesk@gmail.com before opening a payment dispute so that we have an opportunity to review and resolve the issue.

Submitting a fraudulent chargeback or falsely claiming that an authorized order was unauthorized may result in the submission of order records, tracking details, delivery confirmation, customer communications, and other relevant evidence to the payment provider.

Nothing in this section limits any rights available to you under applicable law.

Product Reactions and Allergies

Customers are responsible for reviewing complete ingredient lists before purchasing and using our products.

Always perform a patch test before full use. Discontinue use if irritation or an unexpected reaction occurs.

An allergy, sensitivity, or reaction that was not caused by a damaged, contaminated, mislabeled, or incorrectly fulfilled product does not automatically qualify for a refund.

Please consult a qualified healthcare professional if you have concerns regarding allergies, sensitivities, medical conditions, pregnancy, nursing, medication interactions, or use on a child.

Policy Abuse and Fraud

Brianna’s Organics reserves the right to refuse a refund, replacement, store credit, or future service when we reasonably suspect:

• Fraud

• Policy abuse

• False statements

• Altered documentation

• Repeated unsupported claims

• Chargeback abuse

• Intentional product damage

• Other dishonest conduct

Contact Us

For questions or concerns regarding an order, contact:

Briannas Organics LLC
Email: briannaorganicshelpdesk@gmail.com
Website: www.briannaorganics.com

Please include your full name and order number so that we can assist you efficiently.